Rücknahmegarantie / Return Policy
Unfortunately, we cannot provide a free of charge return of products. You have to pay the shipping costs if you like to send back products. If for any reason you are not completely elated about your product, please notify us as soon as possible. Any un-worn, undamaged items will be accepted within fourteen (14) days.
Please also note the following:
- Returns are accepted for full price merchandise only.
- Item(s) must be unworn/unused and undamaged.
- The product must be returned in its original package.
- Returned item(s) must be returned to us within 14 business days counting from the day in which they were received.
- Shipping costs are non-refundable.
- Please be aware that MYEISHA items are delicate items, which needs to be handled with care.
- Please note that we do not accept returns due to mismanagement.
Items that do not meet the above criteria or are non-returnable will be denied. If you have read the above guidelines and your item(s) is eligible for return, please return it to the address below. Include the filled out return document when returning your item(s).
SHIPPING WITHIN NAMIBIA:
Free of charge. Your order should arrive within 2-5 working days.
Once your parcel has been sent you will receive a tracking number. We send parcels from Monday to Friday during working hours (this excludes Namibian public holidays).
We only ship within the European Union & the United States.
Your order should arrive within 10 working days depending upon destination. Online track-and-trace is provided. We ship our bags from our warehouse in Germany. Import costs are not included.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We send parcels from Monday to Friday during working hours (this excludes German and Namibian public holidays).